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Encuentra respuestas, sigue tu pedido y ponte en contacto con nuestro equipo de especialistas en envases ecológicos.
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Inicia sesión, cuéntanos tu problema y obtén una respuesta rápida.
- 1
Inicia sesión para ver tus pedidos
Usa el correo electrónico con el que hiciste el pedido.
- 2
Informa de un problema con el producto
Cuéntanos qué ha ocurrido con tu pedido.
- 3
Dinos cómo quieres que lo resolvamos
Indícanos cómo prefieres que resolvamos el problema.
- 4
Resolución rápida
Nuestros especialistas revisarán tu solicitud a la mayor brevedad.
Preguntas frecuentes
- ?Can I change or cancel my order?orders delivery
- ?How do I start a return?returns refunds
- ?How does member pricing work?account billing
- ?Are these containers compostable?product information
- ?What certifications do you have?compliance certifications
- ?What bulk order discounts do you offer?trade wholesale
- ?Can I cancel my order before it ships?orders delivery
- ?Which boxes are suitable for hot food?product information
- ?Can I get custom printed boxes and cups?trade wholesale
Contáctanos
Asistente de JADEXAL
En líneaChatea con nuestro asistente o conecta con un especialista en cualquier momento.
Teléfono
Nuestros especialistas atienden durante el horario comercial.
Lun – Dom, 8:00 – 20:00
Solicitar que te llamemos+353 89 207 8558
Correo electrónico
¿Prefieres el correo? Escríbenos y te respondemos en 24 h.
Escríbenosinfo@jadeecopack.com
Recorrer el centro de ayuda
6 categorías · 30 artículos
Orders & delivery
Order changes, cancellations, delivery times and shipping across Ireland.
- Can I change or cancel my order?
- Can I cancel my order before it ships?
- How do I track my order?
- How quickly do you deliver across Ireland?
Returns & refunds
Start a return, check the refund timeline and resolve damaged or incorrect deliveries.
- How do I start a return?
- How long does a refund take?
- You sent the wrong item — what now?
- What does your guarantee cover for compostable packaging?
Account & billing
Member pricing, accepted payment methods and VAT invoice requests.
- How does member pricing work?
- Which payment methods do you accept?
- How do I request an invoice?
- Do you provide VAT invoices and are your prices VAT inclusive?
Product information
Materials, compostability, food safety and how to choose the right container for your service.
- Are these containers compostable?
- Which boxes are suitable for hot food?
- What is the difference between paper, bagasse and PLA?
- Is it safe to use these products with food?
Compliance & certifications
EN 13432, OK compost and LFAA — what the certifications mean and how to dispose of packaging correctly.
- What certifications do you have?
- What is EN 13432?
- What is the difference between OK compost HOME and OK compost INDUSTRIAL?
- What does LFAA approval mean for food safety?
Trade & wholesale
Apply for a trade account, bulk discounts and trade payment terms.
- What bulk order discounts do you offer?
- What payment terms do trade accounts get?
- Do you deliver to trade customers outside Ireland?
- Can I get custom printed boxes and cups?
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