Returns & refunds

Start a return, check the refund timeline and resolve damaged or incorrect deliveries.

• How do I start a return?Contact our support team with your order number and the reason for the return. We will send you a return reference and the correct address for your ac→
• How long does a refund take?Approved refunds are processed within 2 working days of the return being received at our warehouse. Card refunds appear on your statement within 5–10→
• You sent the wrong item — what now?Sorry about that. Send us the order number and a photo of the label on the case you received, and we will arrange collection and send the correct item→
• What does your guarantee cover for compostable packaging?Every batch we supply carries EN 13432 certification, so a genuine material failure is unusual. If a container splits, delaminates or leaks in normal →
• Can I return unused catering cases?Yes, as long as the cases are unopened, undamaged and stored in a dry place. Please return them in the original packaging so the cases can be resold.→