Help is here.
Find answers, track your order and get in touch with our team of eco packaging specialists.
Need help with a recent order? Start here.
Sign in, report your issue and get a quick resolution.
- 1
Sign in to view your orders
Use the email address you ordered with.
- 2
Report product issue
Tell us what happened with your order.
- 3
Tell us how to make it right
Let us know how you would like your issue to be resolved.
- 4
Swift resolution
Our specialists will review your request quickly.
Popular questions
- ?Can I change or cancel my order?orders delivery
- ?How do I start a return?returns refunds
- ?How does member pricing work?account billing
- ?Are these containers compostable?product information
- ?What certifications do you have?compliance certifications
- ?What bulk order discounts do you offer?trade wholesale
- ?Can I cancel my order before it ships?orders delivery
- ?Which boxes are suitable for hot food?product information
- ?Can I get custom printed boxes and cups?trade wholesale
Contact us
JADEXAL assistant
OnlineChat with our assistant or connect with a specialist at any time.
Phone
Our specialists are available during business hours.
Mon – Sun, 8:00 AM – 8:00 PM
Request callback+353 89 207 8558
Browse help centre
6 categories · 30 articles
Orders & delivery
Order changes, cancellations, delivery times and shipping across Ireland.
- Can I change or cancel my order?
- Can I cancel my order before it ships?
- How do I track my order?
- How quickly do you deliver across Ireland?
Returns & refunds
Start a return, check the refund timeline and resolve damaged or incorrect deliveries.
- How do I start a return?
- How long does a refund take?
- You sent the wrong item — what now?
- What does your guarantee cover for compostable packaging?
Account & billing
Member pricing, accepted payment methods and VAT invoice requests.
- How does member pricing work?
- Which payment methods do you accept?
- How do I request an invoice?
- Do you provide VAT invoices and are your prices VAT inclusive?
Product information
Materials, compostability, food safety and how to choose the right container for your service.
- Are these containers compostable?
- Which boxes are suitable for hot food?
- What is the difference between paper, bagasse and PLA?
- Is it safe to use these products with food?
Compliance & certifications
EN 13432, OK compost and LFAA — what the certifications mean and how to dispose of packaging correctly.
- What certifications do you have?
- What is EN 13432?
- What is the difference between OK compost HOME and OK compost INDUSTRIAL?
- What does LFAA approval mean for food safety?
Trade & wholesale
Apply for a trade account, bulk discounts and trade payment terms.
- What bulk order discounts do you offer?
- What payment terms do trade accounts get?
- Do you deliver to trade customers outside Ireland?
- Can I get custom printed boxes and cups?
Still need help?
Our specialists are one message away.